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Cancellation Policies

Cancellation Policies

For Bookings of 4 Rooms or Less

Booking Made
(prior to arrival)

Cancellation Made
(prior to arrival)

Penalty Assessed

More than 30 days prior to arrival

More than 21 days prior to arrival
21 – 14 days prior to arrival
14 – 7 days prior to arrival
Less than 7 days prior to arrival

1 night charge
2 nights charge
3 nights charge
Full stay charge

30 – 14 days prior to arrival

30 – 14 days prior to arrival
14 – 7 days prior to arrival
Less than 7 days prior to arrival

1 night charge
2 nights charge
3 nights charge

Less than 14 days prior to arrival

14 – 7 days prior to arrival
Less than 7 days prior to arrival

1 night charge
2 nights charge

Note- for guests confirming their bookings by direct deposit, a 50% deposit of total cost is required to confirm .

For Group Bookings (5 or more rooms)

a 50% deposit is required to confirm all group bookings. Once confirmed this is a non refundable deposit. We encourage guests to contact the hotel direct on email to discuss further needs of group /large bookings.

Cancellations made:

  • 30+ days prior to check-in penalty 50% of total booking price.
  • 15 days prior to check-in penalty 75% of total booking price.
  • 7 days prior to check-in penalty 100% of total booking price.

 We also kindly encourage all our guests to have travel insurance to cover all unforsceen circumstances which may affect your booking. We do not refund guests for travel issues with air, sea or land transport in getting to Savaii , weather issues or last minute preference/ change of plans. Do note that  our wet season can see disturbances in travel a little more common - this is November to April . Guests confirming bookings with us are expected to have read and agreed to the terms of their booking and cancellation policies.

Note that any refunds due , will incur a $15ST handling fee , unless extra charges are involved through other methods of refund, apart from credit cards- in which charges will be absorbed by the customer.