Cancellation Policies

: Rooms
: Rates & Reservation
: Cancellation Policies

For Bookings of 4 Rooms or Less

Booking Made (prior to arrival)	Cancellation Made (prior to arrival)	Penalty Assessed
More than 30 days prior to arrival	More than 21 days prior to arrival 21 – 14 days prior to arrival 14 – 7 days prior to arrival Less than 7 days prior to arrival	1 night charge 2 nights charge 3 nights charge Full stay charge
30 – 14 days prior to arrival	30 – 14 days prior to arrival 14 – 7 days prior to arrival Less than 7 days prior to arrival	1 night charge 2 nights charge 3 nights charge
Less than 14 days prior to arrival	14 – 7 days prior to arrival Less than 7 days prior to arrival	1 night charge 2 nights charge

Note- for guests confirming their bookings by direct deposit, a 50% deposit of total cost is required to confirm .

For Group Bookings (5 or more rooms)

a 50% deposit is required to confirm all group bookings. Once confirmed this is a non refundable deposit. We encourage guests to contact the hotel direct on email to discuss further needs of group /large bookings.

Cancellations made:

30+ days prior to check-in penalty 50% of total booking price.
15 days prior to check-in penalty 75% of total booking price.
7 days prior to check-in penalty 100% of total booking price.

Note that any refunds due , will incur a $15ST handling fee , unless extra charges are involved through other methods of refund, apart from credit cards- in which charges will be absorbed by the customer.