For Bookings of 4 Rooms or Less
Booking Made | Cancellation Made | Penalty Assessed |
More than 30 days prior to arrival | More than 21 days prior to arrival | 1 night charge |
30 – 14 days prior to arrival | 30 – 14 days prior to arrival | 1 night charge |
Less than 14 days prior to arrival | 14 – 7 days prior to arrival | 1 night charge |
Note- for guests confirming their bookings by direct deposit, a 50% deposit of total cost is required to confirm .
For Group Bookings (5 or more rooms)
a 50% deposit is required to confirm all group bookings. Once confirmed this is a non refundable deposit. We encourage guests to contact the hotel direct on email to discuss further needs of group /large bookings.
Cancellations made:
- 30+ days prior to check-in penalty 50% of total booking price.
- 15 days prior to check-in penalty 75% of total booking price.
- 7 days prior to check-in penalty 100% of total booking price.
Note that any refunds due , will incur a $15ST handling fee , unless extra charges are involved through other methods of refund, apart from credit cards- in which charges will be absorbed by the customer.